Integrations

Connecting customer service to what you already run: your management system, your API, an MCP server.

AI customer service and CRM: does one replace the other?

The question always comes up and the short answer is no, because they handle different problems. What matters is where they overlap, which is contacts, and how to avoid ending up with two databases saying different things.

What is an MCP server, and what it does for a business that does not code

MCP is the word you started hearing that nobody explained without code in the way. What an MCP server is, what it enables for an AI handling your customers, and the case where it changes nothing for you.

Integrating Dux with WhatsApp: what its API does and who connects it

Searching for "integrate Dux with WhatsApp" returns a single answer: sharing a receipt by hand from the system. The other one, where your Dux catalogue answers on its own inside the conversation, goes through the API. Dux documents it, opens it, and makes clear that the integration is external development. What that means in practice and what it takes to connect it.

"Does it integrate with my management system?": the three paths

It is the most repeated question in a demo, and it almost always gets answered with a "yes, it integrates" that says nothing. There are three different paths for integrating WhatsApp with your management system, with different requirements, timelines and limits. Which one is yours depends on what system you use and who is allowed to touch it.