Instagram auto-replies, with AI.Orbi answers every message.
Orbi answers your DMs and story replies from your catalog, and holds the item when the customer says yes.
- Chloe: Replied to your story. Do you have it in M?
- shop.lumen: Yes, there's one denim jacket left in M. It's $68. Want me to hold it for you?
- Chloe: Yes please
- What Orbi did: Hold · Denim jacket, size M
No message goes unread
Every question about a post or a story gets an answer, at night and on weekends too.
Real sizes and prices
Orbi answers from your catalog and checks stock before promising a size or a color.
Next to WhatsApp and your website
Instagram messages arrive in Alumbra Chat with your other channels, each with its own history.
What Orbi does on your Instagram.
What Orbi did: Answered Chloe about the jacketAnswers your story replies
When someone replies to a story with a question, Orbi knows which product they mean and answers.
- What Orbi did: Confirmed size M is in stock
Confirms size and stock
It checks your catalog before replying, so nobody buys a size you no longer have.
- What Orbi did: Held the jacket for Chloe
Holds the item
When the customer confirms, Orbi logs the hold or the order, and your team sees it in the Panel.
- What Orbi did: Passed a size exchange to Megan
Hands off what needs a person
An exchange, a complaint or a special request goes to your team with the whole conversation.
Instagram for every kind of business.
Clothing and home stores answer sizes, colors and prices right from their DMs.
ChloeDo you have the denim jacket in M?
Yes, there's one left in M. It's $68. Want me to hold it until tomorrow?
What Orbi did: Held the jacket in size M
Instagram, next to all your channels.
Orbi answers on Instagram with the same information it uses on WhatsApp and your website, and works with your store.
See all appsChannels
- Your website
Apps that work with Instagram
Shopify
Tiendanube
Mercado Pago
Google Calendar
HubSpot
Questions about Instagram.
Still have a question?
Message us on WhatsAppInstagram's auto-replies send fixed text based on keywords. Orbi reads each message, answers from your catalog and holds the item.
Yes. When someone replies to a story, the message arrives as a DM and Orbi answers it.
A professional Instagram account, business or creator. That's what Meta requires for a business to answer messages from another tool.
Yes. Your team sees Instagram messages in Alumbra Chat and takes over any conversation whenever it wants. Orbi stops answering that one.
Yes. You choose the name and tone Orbi uses with your customers, so it sounds like your brand.
Still have a question?
Message us on WhatsAppHow to get started
Start working with Orbi in minutes.
- 7 days of the Pro plan, free
- No card needed, instant access
- No coding needed
- 1
Create your account
All we ask for is your business name, and you are in your Panel.
- 2
Tell Orbi how you work
Add your catalog, your hours and what it needs to know about your business.
- 3
Connect your channels
WhatsApp, Instagram and your website. From then on, Orbi attends 24/7.