AI customer service.Orbi answers 24/7.
Orbi handles WhatsApp, Instagram and your website 24/7, and hands you the conversation when it needs a person.
Alumbra Chat
- Facebook Messenger
Nobody is left waiting
Orbi replies in seconds, at night, on weekends and on your busiest days.
Everything in one place
WhatsApp, Instagram and your website arrive together in Alumbra Chat, each with its history.
Your team, on what matters
Orbi handles the routine questions and hands you the ones that need a person.
How AI customer service works.
What Orbi did: Sent Carla the price of the Oak BedAnswers with your data
Orbi replies with your catalog, your prices and what you taught it about the business, not with generic answers.
- What Orbi did: Passed Martina a delivery complaint
Hands you the conversation
If a customer asks for a person, Orbi lets your team know and stops answering that conversation.
- What Orbi did: Asked you whether you ship to Ushuaia
Asks instead of guessing
When it doesn’t know something, Orbi tells the customer it’s checking, asks you and carries on with your answer.
- What Orbi did: Answered only the chats you marked
You decide what it handles
Pause Orbi in one click, or start with a few conversations and add more when you’re ready.
Customer service for every kind of business.
Stores and online shops answer price, stock and shipping right away, after hours too.
CarlaDo you have the Walnut table in 1.80 m? Do you ship to Córdoba?
Yes, it’s in stock. Córdoba takes 3 to 5 days. Want me to send you the payment link?
What Orbi did: Gave Carla real stock and shipping
Orbi Copilot
Ask for what you need. Orbi does it for you.
Orbi is also your team's copilot. Ask him in your own words to find a customer, create an order, update your catalog or give you the week's numbers, and he shows you every change before saving it. You get time back to grow your business.
- Contacts:
Which customers haven't bought in two months?
- Orders:
Assign today's orders to Tomás
- Catalog:
Raise the summer line prices by 8%
- Metrics:
How many questions did you resolve this week?
Orbi
Martinanow
Today's orders
- #1042LucyWalnut Sofa
- Create the order for Carla?Approve
On all your channels.
Orbi answers where your customers already write to you, and your team sees every conversation in Alumbra Chat.
See all appsChannels
- Your website
More channels and apps
Facebook Messenger
Gmail
Outlook
Slack
Customer service questions.
Still have a question?
Message us on WhatsAppYes. Alumbra is an official Meta Tech Provider: you connect your WhatsApp Business through Meta’s official flow, without sharing passwords.
Orbi lets your team know, tells the customer someone will help them and stops answering that conversation until someone takes it.
It doesn’t make it up. It tells the customer it’s checking, asks you from the Panel and continues the conversation with your answer. It keeps that answer for next time.
You decide. You choose the name and the tone Orbi uses with your customers. Many businesses introduce it as part of the team.
You start with a 7-day free trial of the Pro plan, no card needed. Then you pick the plan based on the channels your business needs.
Still have a question?
Message us on WhatsAppHow to get started
Start working with Orbi in minutes.
- 7 days of the Pro plan, free
- No card needed, instant access
- No coding needed
- 1
Create your account
All we ask for is your business name, and you are in your Panel.
- 2
Tell Orbi how you work
Add your catalog, your hours and what it needs to know about your business.
- 3
Connect your channels
WhatsApp, Instagram and your website. From then on, Orbi attends 24/7.