What if Lumi gives a wrong answer?

Every Lumi action is logged in the chat as a private note — you can audit any conversation in seconds. And if a situation calls for it, Lumi hands off instantly and lets you know. You're always in control.

Is it hard to set up?

You don't need to know how to code or understand technology. You create your Lumi, tell it about your business, and turn on the skills you need. In minutes it's up and running.

Will my customers know they're talking to an AI?

That's your call. You can configure Lumi with the name and tone you want. Many owners present it as part of the team — with its own name and everything.

Can I pause or turn Lumi off whenever I want?

Yes. From the dashboard you can activate or pause any Lumi in one click. You're always in charge.

Does it work with the WhatsApp I already have?

Yes. Alumbra is an official Meta Tech Provider — you connect your WhatsApp Business without sharing passwords or credentials.

Can I have more than one Lumi?

Yes. You can have one Lumi handling customers on WhatsApp, another managing orders on Telegram, another internal one for your team. Each plan defines how many Lumis you can run at the same time.

Get your team to perform twice as much without asking for more

Automate your tasks with AI assistants that handle and resolve requests 24/7 across all your channels

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Alumbra panel showing AI agents handling conversations and orders

THE SOLUTION

Build your Lumis.
Let them run your channels.

A Lumi is an AI agent with its own personality that handles customers on WhatsApp, Telegram, Instagram and every channel through Alumbra Chat. You set the instructions, knowledge and skills. Your Lumi takes care of the rest.

My LumiRunning

Your own AI agent working 24/7

Assistant tone

How your Lumi talks to customers.

The product

Two spaces, one platform.

Configure your Lumis in the panel. Your team works conversations in the chat.

panel

chat

How it works

From firefighting to growing the business

What changes when your operation runs itself.

1. Receives messages

Understands audio, photos and files

Lumi interprets whatever lands in the chat and acts on it. No more transcribing voice notes by hand.

1. Receives messages
Understands audio, photos and files
Lumi interprets whatever lands in the chat and acts on it. No more transcribing voice notes by hand.
2. Remembers context
Memory that knows every customer
Lumi knows who Ana is, what she bought before and how she likes to be treated. Every customer, their context.
3. Creates orders
Orders that build themselves
From conversation to logged order, no spreadsheets or copy-paste. Records ready to operate on.
4. Learns from customers
Your CRM enriches itself
Every conversation adds context: tags, attributes, history. Nobody has to type any of it in by hand.
5. Hands off to humans
When a human is needed, you know instantly
If the case calls for it, Lumi assigns and notifies. You and your team step in only when it matters.

Why Alumbra

An AI you can actually trust

Control, traceability and reliable answers — so you can use AI without losing control or putting your WhatsApp at risk.

Transparency

See what it does, as it happens

No hallucinations

It answers what it knows

Security

Official WhatsApp, no risks

Control

Test before you go live

Speed

Go live fast

They're already getting their time back

Time saved: +75%
Sales recovered: +45%
Average ROI: +80%

“With Alumbra we no longer have unanswered messages. The agent also gathers information for our custom furniture projects, giving us back time to build.”
Dexter· Retail
Norberto, Owner
“We had a bottleneck on WhatsApp. Alumbra solved it instantly and our customers are very satisfied. Our agent receives orders and plans deliveries.”
Chulas· Gastronomy
Ayelen, Owner
“Post-sale support had become a chaos of messages. With Alumbra we managed to organize ourselves to handle the most urgent claims first and delegate routine ones to the agent.”
Solido· Architecture
Marcelo, Owner

Team

Our team

We are engineers and entrepreneurs with more than 10 years of experience digitalizing and optimizing processes. Everything we learned we apply at Alumbra to help you automate your business.

Frequently Asked Questions

Discover answers to the most frequently asked questions about our platform and services.

Can't find what you're looking for? Contact our support team

Get started today

Create your organization in seconds and start automating your tasks

Try for free Schedule Demo

Get your team to perform twice as much without asking for more

Build your Lumis.
Let them run your channels.

Assistant tone