Shipment tracking.Orbi says where it is.
Every shipment is an order with its status. Orbi says where it is and your customer gets a message as it moves.
Orders
Tomnow
Order #1042
Orders and delivery
- 9:05 AMConfirmed
- 9:40 AMPreparing
- 10:12 AMOn the wayarrives 4 to 6 PM
- DeliveryNo instructions
Fewer “where is it?” messages
Orbi answers each shipment’s status at any hour, without going through your team.
A message at every stage
When the shipment leaves or is delivered, your customer gets a message over WhatsApp or email.
Each delivery has an owner
You assign each shipment to someone on the team and they get notified.
How shipment tracking works.
What Orbi did: Told Tom his shipment is on the wayAnswers for each shipment
Your customer asks with their order number and Orbi tells them its status and when it arrives.
- What Orbi did: Added “leave with the doorman” to order #1042
Takes delivery instructions
If the customer leaves an instruction, Orbi adds it to the order for whoever delivers.
- What Orbi did: Moved order #1042 to On the way at Martina’s request
Updates the status when your team asks
From the Panel you ask Orbi to move an order to a new status, and it stays in the history.
- What Orbi did: Passed Martina a complaint about a damaged parcel
Hands you delays and complaints
When a shipment is late, lost or damaged, Orbi hands the conversation to your team.
Shipments for every kind of business.
Stores, e-commerce and distributors answer for each shipment and send a message when it leaves and when it arrives.
TomHi, where is my purchase? It’s order 1042
It’s on the way: it left at 10:12 AM and arrives today between 4 and 6 PM.
What Orbi did: Told Tom his shipment is on the way
Orbi Copilot
Ask for what you need. Orbi does it for you.
Orbi is also your team's copilot. Ask him in your own words to find a customer, create an order, update your catalog or give you the week's numbers, and he shows you every change before saving it. You get time back to grow your business.
- Contacts:
Which customers haven't bought in two months?
- Orders:
Assign today's orders to Tomás
- Catalog:
Raise the summer line prices by 8%
- Metrics:
How many questions did you resolve this week?
Orbi
Martinanow
Today's orders
- #1042LucyWalnut Sofa
- Create the order for Carla?Approve
On your channels and with your carrier.
Your customers ask where they already write to you. Shipping apps are requested from Apps, in the Panel.
See all appsChannels
- Your website
Shipping
Andreani
OCA
Envia.com
Skydropx
Tiendanube
Questions about shipments.
Still have a question?
Message us on WhatsAppAndreani, OCA, Envia.com and Skydropx are in Apps and are connected on request. If you work with another one, you can request it too.
You choose which status changes send a message. The customer gets it over WhatsApp or email, with their order details.
Yes. Each shipment is an order with its status and its owner: your team updates it from the Panel and Orbi answers with the latest.
Orbi hands the conversation to your team with the full context, so a person sorts it out.
You start with a 7-day free trial of the Pro plan, no card needed. Then you pick the plan based on the channels your business needs.
Still have a question?
Message us on WhatsAppMore solutions for your business.
How to get started
Start working with Orbi in minutes.
- 7 days of the Pro plan, free
- No card needed, instant access
- No coding needed
- 1
Create your account
All we ask for is your business name, and you are in your Panel.
- 2
Tell Orbi how you work
Add your catalog, your hours and what it needs to know about your business.
- 3
Connect your channels
WhatsApp, Instagram and your website. From then on, Orbi attends 24/7.