AI chat for your website.Orbi answers while they browse.
Orbi handles your site's chat with your shipping, stock and hours, and books the delivery or appointment before the customer leaves.
- Nordic Home: Nordic 3-seat sofa
- Chat with us: Hi, do you ship to Denver? How long does it take?
- Orbi: Yes, Denver takes 3 business days. The sofa is in stock in gray.
- Orbi: Want me to schedule the delivery? I have Thursday, 2 to 6 p.m.
- Chat with us: Yes, Thursday works
- What Orbi did: Delivery booked · Thursday 2 to 6 p.m.
Questions get answered on the spot
The customer asks about shipping and has the answer before closing the tab.
With your information
Orbi answers from your catalog, your delivery areas and your business hours.
In the same inbox
Website chats arrive in Alumbra Chat alongside WhatsApp and Instagram.
What Orbi does on your website.
What Orbi did: Gave Alex the delivery windowAnswers shipping and timing
It says whether you deliver to the customer's area and how long it takes, using the rules you set.
- What Orbi did: Confirmed the sofa is in stock
Checks stock before selling
It checks the catalog before answering, so it never promises a product that sold out.
- What Orbi did: Booked Thursday's delivery
Books the delivery or appointment
It offers times and books the delivery or visit, without sending the customer to another channel.
- What Orbi did: Passed a quote request to Laura
Hands off what needs a person
A custom quote or a complaint goes to your team with everything the customer already said.
A chat for every kind of business.
Online stores answer shipping and stock while the customer looks at the product.
AlexDo you ship to Denver? How long does it take?
Yes, Denver takes 3 business days. Want me to schedule the delivery?
What Orbi did: Gave Alex the Denver delivery time
Your website, connected to your channels.
Your site's chat shares your information and customer history with WhatsApp and Instagram.
See all appsChannels
- Your website
Apps that work with your website
WooCommerce
Shopify
Tiendanube
Google Calendar
Calendly
HubSpot
Questions about website chat.
Still have a question?
Message us on WhatsAppYou paste a snippet of code into your site and the chat shows up on every page. It works on any site that lets you add a script, like Shopify or WooCommerce.
No. You paste the code once and set up the rest in the Panel: what Orbi answers, with what information and when it hands the conversation to you.
Yes. Orbi answers at any hour, and whatever needs a person waits for your team with the full conversation.
Conversations from all your channels arrive in Alumbra Chat, so your team sees what the customer already asked on your website.
Yes. You choose the name and tone Orbi uses, so the chat sounds like your business.
Still have a question?
Message us on WhatsAppHow to get started
Start working with Orbi in minutes.
- 7 days of the Pro plan, free
- No card needed, instant access
- No coding needed
- 1
Create your account
All we ask for is your business name, and you are in your Panel.
- 2
Tell Orbi how you work
Add your catalog, your hours and what it needs to know about your business.
- 3
Connect your channels
WhatsApp, Instagram and your website. From then on, Orbi attends 24/7.