Customer service for your online store.Orbi answers while you sell.
Sizes, payment options, shipping and the status of every order: Orbi answers with your online store's data, day and night.
Tomásnow
What Orbi did
Fewer carts abandoned over a question
The question about size or installments gets an answer before the customer leaves.
"Where is my order?", answered on its own
It's the question that comes up most, and Orbi answers it with the real status.
Your team on the cases that matter
Returns, complaints and large sales arrive with the whole conversation.
What Orbi does in your online store.
What Orbi did: Confirmed to Julián the Lago hoodie comes in XLAnswers before the purchase
Sizes, colors, installments and delivery times, with your store's data.
How Catalog works- What Orbi did: Sent Tomás the status of shipment #4821
Tracks every shipment
The customer gives their order number and Orbi tells them its status and when it arrives.
How Logistics works - What Orbi did: Told Carla her order is out for delivery
Sends updates when the status changes
You choose which changes send a message, and the customer gets it on WhatsApp or by email.
How Orders works - What Orbi did: Passed Sofía a complaint about a damaged parcel
Returns and complaints go to your team
He explains your policy and, for a damaged parcel or a delay, hands the conversation to a person.
How Chats works
Orbi Copilot
Ask for what you need. Orbi does it for you.
Orbi is also your team's copilot. Ask him in your own words to find a customer, create an order, update your catalog or give you the week's numbers, and he shows you every change before saving it. You get time back to grow your business.
- Contacts:
Which customers haven't bought in two months?
- Orders:
Mark today's orders as shipped
- Catalog:
Raise the summer line by 8%
- Metrics:
What sold most this week?
Orbi
Martinanow
Delayed orders
- #4815LucíaLago hoodie XL
- Mark #4821 as delayed and let him know?Approve
On your channels and in your online store.
Your customers write on WhatsApp, Instagram or your website, and Orbi answers with your store's products and orders.
See all appsChannels
- Your website
Apps for e-commerce
Tiendanube
Shopify
WooCommerce
Mercado Libre
Mercado Pago
Andreani
Questions from online stores.
Still have a question?
Message us on WhatsAppYes. Tiendanube, Shopify, WooCommerce and Mercado Libre connect from Apps, and Orbi checks products, prices, stock and orders.
Yes. With the order number, Orbi looks up its status and estimated delivery date.
Yes. He answers Instagram direct messages with the same data as on WhatsApp and your website.
Not like the ones you know. He doesn't answer with menus: he understands the question, answers with your data and, when he doesn't know something, asks your team.
You start with a 7-day free trial of the Pro plan, no card needed. Then you pick the plan based on the channels your business needs.
Still have a question?
Message us on WhatsAppHow to get started
Start working with Orbi in minutes.
- 7 days of the Pro plan, free
- No card needed, instant access
- No coding needed
- 1
Create your account
All we ask for is your business name, and you are in your Panel.
- 2
Tell Orbi how you work
Add your catalog, your hours and what it needs to know about your business.
- 3
Connect your channels
WhatsApp, Instagram and your website. From then on, Orbi attends 24/7.