Question 1

What if Orbi gives a wrong answer?

Accepted Answer

Every Orbi action is logged in the chat as a private note — you can audit any conversation in seconds. And if a situation calls for it, Orbi hands off instantly and lets you know. You're always in control.

Question 2

Is it hard to set up?

Accepted Answer

You don't need to know how to code or understand technology. You create your Orbi, tell it about your business, and turn on the skills you need. In minutes it's up and running.

Question 3

Will my customers know they're talking to an AI?

Accepted Answer

That's your call. You can configure Orbi with the name and tone you want. Many owners present it as part of the team — with its own name and everything.

Question 4

Can I pause or turn Orbi off whenever I want?

Accepted Answer

Yes. From the dashboard you can activate or pause any Orbi in one click. You're always in charge.

Question 5

Does it work with the WhatsApp I already have?

Accepted Answer

Yes. Alumbra is an official Meta Tech Provider — you connect your WhatsApp Business without sharing passwords or credentials.

Question 6

Can I have more than one Orbi?

Accepted Answer

Yes. You can have one Orbi handling customers on WhatsApp, another managing orders on Telegram, another internal one for your team. Each plan defines how many Orbis you can run at the same time.

Industries

Retail

Healthcare

Real Estate

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Our team

Brian Sasbon

Pablo Corrado

Hernán Hermida

Frequently Asked Questions