AI agents

What an AI that understands your business actually does, how it differs from a chatbot, and how you keep it in check.

ManyChat Alternatives When WhatsApp Means Customer Service

ManyChat covers social campaigns and automated sequences. Alumbra focuses on customer conversations that need context, action, and a clear path to your team.

Respond.io Alternatives for Context-Aware Customer Service

Respond.io covers centralizing a large multichannel inbox. Alumbra focuses on customer conversations that need context, action, and a clear path to your team.

Tidio Alternatives for WhatsApp Customer Service

Tidio covers website chat for ecommerce operations. Alumbra focuses on customer conversations that need context, action, and a clear path to your team.

Whaticket Alternatives That Resolve More Than Chat Routing

Whaticket covers sharing and assigning chats between teammates. Alumbra focuses on customer conversations that need context, action, and a clear path to your team.

Zenvia Alternatives for Businesses Operating in Argentina

Zenvia covers regional communications at a broad scale. Alumbra focuses on customer conversations that need context, action, and a clear path to your team.

Rolling out AI customer service in stages: where to start

"Start small" is the most repeated advice and the least useful, because it never comes with a mechanism. Here are the four concrete stages for rolling out AI customer service, in order, with what you have to see before moving on.

Do you need to know how to code to set up AI customer service?

The "no code" promise almost always hides the piece that does need it. Which parts of setting up AI support you can do yourself, which are better done with help, and the only one that genuinely calls for a technical person.

Does the AI train on my customers'' data? What to ask your provider

Before handing your conversations to an AI provider there is an uncomfortable question almost nobody answers head on. The six questions worth asking, what answer to expect from each, and which one should end the conversation.

My business is very specific: how to get an AI to understand it

\"My business is very specific\" is the most common objection and it is almost always true. What is not true is that this makes it impossible. What you have to give an AI so it understands your operation, and when it genuinely is not enough.

When a WhatsApp chatbot is the wrong tool (and when it is more than enough)

The question is not whether a WhatsApp chatbot works: it is which query it works for. There is one group it handles with nobody stepping in, and another where every automated reply pushes the customer further away. The difference is not the technology, it is whether the answer already exists written down somewhere.

How to choose an AI provider for customer service: 7 questions almost nobody asks

Guides for choosing an AI provider are written for companies with a procurement department. If you have twelve employees, the criteria are different and so are the questions. Seven worth asking before you sign, with the answer you should be hearing to each one.

Testing a chatbot before you publish it: the three states

The fear is not that the AI will not work. It is that it will work badly in front of a customer you already have. Testing a chatbot before you publish it is not a stage that ends on launch day: it is three states the same service passes through, and you can stay in any of them for as long as you want.