AI agents

What an AI that understands your business actually does, how it differs from a chatbot, and how you keep it in check.

Retail automation: what to automate in customer service and what to leave alone

Retail automation is not one thing: it is four separate fronts with four different tools. This piece separates them, digs into the only one that handles conversations, and marks where automation should stop and a person should appear.

How many support requests can AI actually resolve? What self-service promises and what one real account delivered

A global survey of 5,728 customers found that only 14% of support issues are fully resolved in self-service. In one account we run, with 312 conversations a month, AI resolves around 50% and hands off 40% to a person. The difference is not the software: it is what you asked it to resolve.

How long it takes to get your WhatsApp handled by AI: instantly if it exists, two weeks if it is custom

The question that comes up most before signing is how long it takes. The answer has two branches: if what you need already exists, testing starts right away; if it takes custom development, the typical turnaround is around two weeks. What almost nobody tells you is that the slowest clock is not ours, it is Meta's.

AI agent vs chatbot: where the difference actually shows up

The difference between a chatbot and an AI agent is not how well they write. It is what happens when the customer asks something nobody planned for. Here is the comparison with concrete cases, and when the simpler one is enough.

Transparent AI in customer service: what you can see and what you cannot

If an AI is answering your customers, the question that matters is how you find out what it did. Here is what gets written into every Alumbra conversation, what does not yet, and how to build a ten-minute weekly review routine.