Orders and catalog

Taking the order, recording it without retyping, keeping the customer posted, and pulling price and stock from your own system.

Product search by description: your customer does not know the code

Nobody types the product code. They type "something waterproof for the rain" and expect the other side to understand. Why exact-match search fails right there, and what changes when the catalogue understands descriptions.

Chatbot showing outdated stock: what it should say when your system is down

A chatbot showing outdated stock is not a data problem: it is a customer you just confirmed something to that you cannot ship. What has to happen when the system does not answer, and why "I do not know" is the right reply.

Order change history: who modified it and when

An order changed status and nobody knows who changed it. The argument gets settled by memory and by trust, which is the worst way to settle it. What has to be recorded, and what cannot be reconstructed if it was not.

Managing WhatsApp orders as a team, without an internal group

Almost every business taking orders over WhatsApp ended up creating an internal group to coordinate them. It works up to twenty people and forty orders. What exactly breaks, and where that conversation should live instead.

Taking orders over WhatsApp without typing them in twice

In a wholesaler the order arrives over WhatsApp and afterwards somebody transcribes it into a spreadsheet or the system. That second job is the one that breaks things: wrong product, quantity with no unit, a price from another list. How the two tasks get separated and what changes when the order is born already recorded.

Checking stock over WhatsApp: what happens when your system does not answer

Everyone tells you stock can be checked over WhatsApp. Almost nobody tells you what happens the day your system does not answer, or when that check actually runs, or who decides when there is less than the customer asked for. The four situations that decide whether the number helps you or complicates your life.

Order status notifications over WhatsApp: the three requirements

"Where is my order?" is the question your team answers most often. Automating the WhatsApp update is possible, and it has three requirements almost no guide mentions: a template approved by Meta, a payment method registered with Meta, and understanding that the rule fires on status changes, not when the order is created.