Blog

Insights and guides on AI agents and conversation automation.

Product search by description: your customer does not know the code

Nobody types the product code. They type "something waterproof for the rain" and expect the other side to understand. Why exact-match search fails right there, and what changes when the catalogue understands descriptions.

AI customer service and CRM: does one replace the other?

The question always comes up and the short answer is no, because they handle different problems. What matters is where they overlap, which is contacts, and how to avoid ending up with two databases saying different things.

Order change history: who modified it and when

An order changed status and nobody knows who changed it. The argument gets settled by memory and by trust, which is the worst way to settle it. What has to be recorded, and what cannot be reconstructed if it was not.

Does the AI train on my customers'' data? What to ask your provider

Before handing your conversations to an AI provider there is an uncomfortable question almost nobody answers head on. The six questions worth asking, what answer to expect from each, and which one should end the conversation.

Answering customer messages after hours without your team working nights

The message lands at eleven at night. Your team finished five hours ago. If nobody answers, the lead goes cold; if somebody answers, you are asking for hours you never agreed. The three possible ways out and what each one costs.

Do you need to know how to code to set up AI customer service?

The "no code" promise almost always hides the piece that does need it. Which parts of setting up AI support you can do yourself, which are better done with help, and the only one that genuinely calls for a technical person.

Chatbot showing outdated stock: what it should say when your system is down

A chatbot showing outdated stock is not a data problem: it is a customer you just confirmed something to that you cannot ship. What has to happen when the system does not answer, and why "I do not know" is the right reply.

"Does it integrate with my management system?": the three paths

It is the most repeated question in a demo, and it almost always gets answered with a "yes, it integrates" that says nothing. There are three different paths for integrating WhatsApp with your management system, with different requirements, timelines and limits. Which one is yours depends on what system you use and who is allowed to touch it.

Handling patient messages on WhatsApp without breaking privacy law

A lab or a medical centre that answers on WhatsApp is handling sensitive data, even if nobody calls it that. In Argentina that sits under Law 25.326 on personal data and Law 26.529 on patient rights; wherever you are, the law has a different name and the criterion is the same. Which queries you can automate without touching anything clinical, and which have to reach a person.

How to choose an AI provider for customer service: 7 questions almost nobody asks

Guides for choosing an AI provider are written for companies with a procurement department. If you have twelve employees, the criteria are different and so are the questions. Seven worth asking before you sign, with the answer you should be hearing to each one.

Integrating Dux with WhatsApp: what its API does and who connects it

Searching for "integrate Dux with WhatsApp" returns a single answer: sharing a receipt by hand from the system. The other one, where your Dux catalogue answers on its own inside the conversation, goes through the API. Dux documents it, opens it, and makes clear that the integration is external development. What that means in practice and what it takes to connect it.

Order status notifications over WhatsApp: the three requirements

"Where is my order?" is the question your team answers most often. Automating the WhatsApp update is possible, and it has three requirements almost no guide mentions: a template approved by Meta, a payment method registered with Meta, and understanding that the rule fires on status changes, not when the order is created.